US electrical automobile maker Tesla Vice President Jerome Guillen poses on the Paris Auto Present on the final press day on October 3, 2014. The Paris Auto present opens to the general public on Saturday.
Eric Piermont | AFP | Getty Photos
Elon Musk’s electrical automobile firm notified clients on Friday that Tesla Service Facilities now supply collision repairs, one thing the corporate has been speaking about since 2018.
In a message to clients entitled “Collision Restore is Right here,” the corporate touted its potential to repair all the pieces from dents and scratches to “suspension and axle injury” in its personal service facilities as an “different choice to a physique store.”
Companies, together with collision repairs, ought to characterize an even bigger income phase for Tesla over time as its automobiles age out of guarantee and the corporate delivers extra of them all over the world. Whereas Tesla reported $678 million from a mixed Companies and Different phase throughout the fourth quarter of 2020, the corporate doesn’t escape providers income individually. Total, that phase grew 17% from $580 million within the year-ago quarter.
Tesla operates 140 service facilities in North America. The corporate is aiming to open extra, together with 46 within the first half of 2021, Tesla President of Automotive Jerome Guillen revealed on Wednesday.
Service has been a sore level for a lot of Tesla clients in latest months, to the purpose the place buyers requested executives on the This fall 2020 earnings name, “What’s Tesla doing to enhance service expertise? Tesla had a status for excellent customer support. Now it is not possible to even name a service middle and appointments are scheduled weeks out.”
Guillen answered, “For us greatest service isn’t any service. So we spent a variety of efforts attempting to enhance the standard and the reliability of our automobiles. Within the final two years the frequency of service visits are lowered by one-third, so clients have to return much less regularly into service, which is de facto the aim, no service.”
He emphasised that Tesla additionally gives “cellular service,” throughout which a Tesla service automobile and auto mechanic go to a buyer’s automobile to repair it. Cellular visits now characterize 40% of all service visits in North America and Tesla desires that quantity to extend to 50% in 2021, in line with Guillen.
However not all repairs could be executed on a cellular go to. For instance, changing the panoramic glass roof on a Tesla automobile have to be executed in a store.
Guillen additionally mentioned Tesla is pushing all buyer communications about service via the Tesla app— which means Tesla Service Facilities now favor to not or just will not take cellphone calls.
“The app is a lot better than the cellphone,” Guillen defined. “It could possibly spot alerts immediately from the automobile and schedule a service appointment. There’s a written file of all communication between the client and the service crew. You possibly can have footage in there. You possibly can handle your fee with out getting into the bank card and doing all that stuff. You get updates on the service.”
Guillen predicted most different automobile firms will observe go well with.
This is the total communication to clients:
Collision Restore is Right here
January 28, 2021
Repair minor dents, scuffs, scratches and extra now at your native Tesla Service Heart as a substitute choice to a physique store. Our optimized restore movement allows a quick and seamless expertise whenever you want it most.
Collision restore providers could embody: suspension and axle injury, entrance and rear bumpers, hoods, liftgates and aspect mirror caps, together with doorways, wheels and all glass repairs.
To schedule an appointment choose “Collision & Glass Restore” from the Service menu in your Tesla app and observe your service expertise with step-by-step notifications.